High Speed Internet Problem Troubleshooting steps to try before calling for support:

  • Unplug cable modem from power.
  • Unplug router and/or power off computer.
  • Plug in power to cable modem (Wait for all identifying lights to come back on).
  • Turn on your router and/or computer.
  • Check Internet Connectivity.

If you are still experiencing connect problems, call Technical Support at: 715-778-6776.

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